Privacy policy

Tracy West Counselling (“We,” “Our,” or “Us”) is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, share and protect personal information in connection with our counselling services. By engaging with our services, you agree to the practices described in this notice.

Data Controller: Tracy West Counselling, represented by Tracy West, is the data controller responsible for the processing of your personal information.

Information we collect: We may collect and process the following categories of personal information: Contact details (name, email address, phone number); Personal information shared during counselling sessions – session notes and records; Payment information (if applicable).

Purpose and legal basis for processing: We collect and process your personal information for the following purposes: providing counselling services, including scheduling sessions and maintaining accurate records.

Complying with legal and professional obligations: Sending relevant information, appointment reminders and updates related to your counselling sessions. Legitimate interests, where processing is necessary for the proper conduct of our counselling services.

Confidentiality and Security: We maintain strict confidentiality in accordance with the British Association of Counselling and Psychotherapy (BACP) Ethical Framework. Your personal information is stored securely and accessed only by authorised individuals involved in providing our counselling services. We implement appropriate technical and organisational measures to safeguard your data.

Retention Period: We retain your personal information for as long as necessary to fulfil the purposes outlined in this notice and to comply with legal and regulatory requirements.

Sharing Your Information: We do not share your personal information with third parties without your explicit consent, except in cases where legal or ethical obligations require us to do so (eg, concerns for your safety or the safety of others).

Your Rights: You have the right to: Access the personal information we hold about you. Rectify any inaccurate or incomplete personal information. Erase your personal information in certain circumstances. Restrict the processing of your personal information. Object to the processing of your personal information. Withdraw consent where processing is based on consent.

Contact Information: If you have any questions or concerns about our privacy practices or wish to exercise your rights, please contact us at: hello@tracywest.co.uk

Changes to this Privacy Notice: We may update this Privacy Notice from time to time to reflect changes in our practices. We recommend reviewing this notice periodically. By engaging with Tracy West Counselling, you acknowledge that you have read and understood this Privacy Notice.
Last updated: 19-12-2023